HVAC · Scenario
Missed calls after hours
Situation
A residential HVAC company was letting after-hours calls go to voicemail. Callers who didn't get an answer called a competitor instead.
What we'd build
A missed-call text-back that replies within 30 seconds, in the company's own voice, so the caller knows someone will follow up.
Result
Fewer callers hang up and try someone else, and the owner isn't the one fielding calls after hours.